• FAQ

    What times are you open?

    We are open Monday – Friday 10.00am - 3.00pm. We are open 52 weeks a year excluding Bank Holidays.
     

    What do I do about lunch?

    Due to Covid-19 our lunch facility is closed and you'll need to bring your own packed lunch until further notice.

    How do I pay to come to Briars Barn?

    Most people use Direct Payments but there are many different ways. We will send you an invoice to help with your accounts but a weekly payment arranged with the bank is the best way.

    What about my medication?

    If you need to take medication, we can keep it safe for you or you can keep it on you. If you do though, you need to make sure that other people can not take it. If you need help to take your medication, we can do this also. Please make sure your medication is labelled with your name, what it is, how many you need to take and when.

    Are there people trained to help me with seizures?

    Yes, there are always trained people to help you.

    Can I smoke?

    Yes, but only in the area safe to do so. This is the back garden. Please use the ashtrays and keep your smoking to rest periods.

    What if I need help in the toilet?

    We are all here to help. If you prefer male or female support, you can say.

    What transport service do you provide?

    Due to Covid-19 we are unable to provide transport until further notice.

    What if I feel unwell?

    We have qualified first aiders on site to take care of you. If you feel like you want to go home we can arrange this for you.

    Can I bring my mobile phone?

    Of course you can, we just ask you to have it on silent until the end of the day. You're more than welcome to use it at rest periods.

    Do I need to bring anything else with me?

    Its always good to have your own wellingtons for when going outside. In the summer, you'll need a sunhat and sun cream and when the weather is cold and wet, you'll need waterproofs, coat, hat, scarf and gloves to keep you dry and warm.

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    Briars Barn Ltd Privacy Notice
    
    Our contact details:
    Briars Barn Ltd	
    Station Road	
    Polesworth 	
    Warwickshire
    B79 0EH
    
    01827 896 454
    info@briarsbarn.co.uk
    www.briarsbarn.co.uk
    
    Data Protection Officer:	Operations Director
    
    What type of information we have:
    
    We take our responsibilities to data protection seriously and we recognise that you should have confidence and trust in us to manage your data safely and in accordance with best practice. 
    
    We offer services to vulnerable adults and to ensure that we are equipped with the skills and knowledge to support them safely, we collect and hold data that is relevant to the purpose of the organisation.  In line with this, we hold data about those involved in the bigger circle of support of that individual such as their primary carers, social services representative and our staff team.
    
    We collect data on a day to day basis in many ways, such as but not exclusive to:
    •	Written 
    •	Verbally face to face
    •	Electronic such as email
    •	Telephone including text
    •	CCTV for the purposes of safety
    •	Website cookies
    •	Images
    
    We will collect data directly from you wherever possible.  We may also collect data about you from other organisations or representatives to ensure that we are complaint and equipped for the purpose of our engagement with you. 
    
    The type of information we many collect will/may include but not exclusive to: 
    •	Name and address
    •	Telephone contact details
    •	Email
    •	Customer financial details
    •	Next of Kin/Primary Contact
    •	Social Worker Details 
    •	Contact logs
    •	Health records
    •	Professional reports
    •	Information relating to employment as legally required 
    •	Social Media statistics
    •	CCTV imaging
    
    Data we collect will be collected and stored within the appropriate systems.  Access is through authorised personnel only. 
    
    How we get the information and why we do we have it:
    
    We have a requirement under General Data Protection Regulations (GDPR) to manage your data in compliance with best practice and compliance.   This includes collection, storage and rights to access.  
    
    We are registered with the Information Commissioners Office (ICO) and are considered as a Data Controller.  Our registered address is shown above.   Any other agency that we share information with in line with the core principles of our purpose will need to be compliant with the GDPR.  
    
    We only use your information for its intended purpose and for no other reason.  We do not sell your information or share your information with any other agency that is not directly connected to the purpose of our organisation.  
    
    We will collect information to ensure:
    •	We have the skills to provide support to an individual 
    •	We can respond effectively to an individual
    •	Your contact details are updated and current
    •	We fulfil the contractual obligations we have to an individual
    •	We are legally compliant 
    
    Sharing your information:
    
    The purpose of our organisation is to provide support to vulnerable adults and this may and will mean that information is shared in the best interests of the individual being supported or in relation to compliance with legal responsibilities.  It will only be essential, need to know information that is shared.  If we have to share more information, we will ask for your consent as we do with the use of images or statements.  
    
    At times we may send you information regarding our service but we will never share your details with another person if doing so.   You have the right to ask us not to send you information.  
    
    We have installed CCTV systems on our site for the purposes of safety and the prevention and detection of crime. We will only disclose CCTV images to third parties for the purposes of a safety investigation and the prevention and detection of crime. CCTV images will not be released to the media for entertainment purposes or placed on the internet. You have the right to see CCTV images of yourself and be provided with a copy.
    
    How we store your information:
    
    Your information is securely stored at Briars Barn Ltd, Station Road, Polesworth Warwickshire B79 0EH and is accessed only by authorised personnel.  
    
    We keep information relating to social care for the time period specified by our insurers which may be up to 50 years. Recruitment information for unsuccessful candidates is kept for a 6 month period.  Information on employed staff is kept for 6 years following the cessation of their employment with the company.  We will then dispose of your information by electronic deletion and through secure shredding and disposal.
    
    Your Data Protection Rights:
    
    Under data protection law, you have rights including:
    •	Your right of access - You have the right to ask us for copies of your personal information. 
    •	Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
    •	Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
    •	Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 
    •	Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
    •	Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
    •	You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
    
    Please contact louise.clarke@briarsbarn.co.uk if you wish to make a request.
    
    How to complain:
    
    You can also complain to the ICO if you are unhappy with how we have used your data.
    
    The ICO’s address:            
    
    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF
    
    Helpline number: 0303 123 1113